FAQ
Frequently Asked Questions (FAQ)
1. What types of curtains do you sell?
We offer a variety of curtains including standard window curtains, blackout curtains, and custom-designed curtains tailored to your preferences.
2. How can I place an order?
Simply browse our website, select your desired products, and proceed through the checkout process to complete your order.
3. Do you offer custom-made curtains?
Yes, we specialize in custom-made curtains. You can select fabric, design, and size according to your specific requirements.
4. Can I return or exchange an item?
We accept returns and exchanges within 30 days of receipt, provided the items are in their original condition and packaging. Custom-made items are not eligible for return unless defective.
5. How long will it take to receive my order?
Orders within the USA typically arrive within 5 to 7 business days. International shipping times vary depending on the destination.
6. Do you offer free shipping?
Yes, we offer free domestic shipping for all orders within the United States.
7. Can I track my order?
Once your order has shipped, you will receive a tracking number via email to track your shipment.
8. How can I contact customer service?
You can contact us via email at drapilcurtains@gmail.com or call us at +1 (657) 291-7024.
9. Do you offer international shipping?
Yes, we offer international shipping to several countries. Shipping rates and delivery times vary based on your location.
10. Are your curtains machine washable?
It depends on the fabric. Please check the product description or contact us for specific care instructions for each curtain type.
11. Can I request a fabric sample before ordering?
Yes, we offer fabric samples for many of our curtain designs. Please contact us to request a sample of your preferred fabric.
12. How do I measure my windows for custom curtains?
We provide a detailed guide on how to measure your windows for custom curtains on our website. Feel free to contact us if you need assistance.
13. Do you offer any discounts or promotions?
We occasionally offer discounts and promotions. Please subscribe to our newsletter to stay updated on the latest deals and offers.
14. Can I cancel my order after placing it?
Orders can be canceled within 24 hours of placement. After this period, the order may have already been processed or shipped.
15. Do you sell curtain rods?
At the moment, we only sell curtains and related accessories. We do not currently offer curtain rods for sale.
16. What should I do if I receive a damaged item?
If you receive a damaged item, please contact us immediately with your order number and a photo of the damage, and we will assist you with a replacement or refund.
17. Can I order curtains in a custom size?
Yes, we offer custom sizing for curtains. Please select the custom option when placing your order and specify the dimensions you need.
18. Are your curtains energy efficient?
We offer energy-efficient curtains, including blackout curtains that help insulate your home and reduce heating and cooling costs.
19. Do you provide installation services?
Currently, we do not offer installation services. However, we provide detailed instructions on how to install your curtains easily.
20. How do I care for my curtains?
Care instructions vary by fabric type. Please refer to the product description for the recommended care or contact us for specific cleaning advice.
Contact Us
If you have any further questions, please do not hesitate to contact us:
Contact Information:
Email: drapilcurtains@gmail.com
Address: 6614 Hidden Rose Pl, Riverview, FL 33578
Phone: +1 (657) 291-7024
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